Terms of Service
Last updated: September 12, 2026
R Y Quiroz Luxury LLC, doing business as RideYeah · California Public Utilities Commission charter-party carrier permit TCP 41018-B · [email protected] · +1 (805) 660-6439
These Terms of Service (“Terms”) govern your use of the RideYeah website, our phone and chat channels, and the transportation services we provide. By booking a ride with RideYeah, you agree to these Terms and to our Privacy Policy.
RideYeah provides luxury ground transportation and airport transfers in Los Angeles, Orange County and the surrounding areas of Southern California.
How to book
You can book a ride in three ways:
- Online at rideyeah.com, where you enter your trip, see the total price and pay.
- By phone at +1 (805) 660-6439.
- By chat on this website, on WhatsApp, Facebook Messenger or Instagram.
Phone calls and chats are answered by Sofia, a virtual assistant powered by artificial intelligence. Sofia quotes prices from our reservation system, takes your booking details and sends you a secure payment link. A member of our team can join or take over the conversation at any time, and you can ask for a person whenever you like. Calls are recorded and chats are saved so we can complete your booking and check quality; see our Privacy Policy for details.
Please review your confirmation carefully. You are responsible for the accuracy of the pickup address, date, time, flight number and passenger count you give us, whether you provide them online, by phone or by chat.
Payment and confirmation
Payments are processed by Stripe. Card details are entered directly with Stripe; RideYeah never sees or stores your full card number. Payment is due at the time of booking unless you have an approved corporate account.
Your reservation is confirmed only when the payment goes through and you receive a confirmation from us by email or text message. Until then, no vehicle is assigned and no ride is guaranteed.
Prices: what is included
The price we show you is the total price you pay for the ride as booked. It already includes:
- the online service fee,
- tolls, and
- airport fees and surcharges.
Gratuity is optional. When you book you can add a tip of 15%, 20% or 30% for your chauffeur, or none at all. It is never added without your choice.
The only charges that can be added after the ride are for extras that were not part of the booking, at the rates below. These are charged to the card used for the booking, and you will receive an itemized receipt.
| Extra | How it is charged |
|---|---|
| Extra miles on hourly service | Each hour of hourly service includes a set number of miles, shown at booking. Miles beyond that are charged at the per-mile rate shown at booking. |
| Stops added during the ride | Each stop that was not in the booking is charged at the per-stop rate shown at booking. |
| Waiting time beyond what is included | Charged at the waiting-time rate shown at booking, in the increments shown there, after the complimentary waiting time below has been used. |
| Cleaning or damage | If the vehicle needs special cleaning or is damaged during your ride, the actual cost of cleaning or repair, documented with photos and a receipt. |
Changing the route, adding a stop before the ride, or choosing a different vehicle class changes the price; we show you the new total before you confirm the change.
Cancellations, refunds and no-shows
You may cancel through the link in your confirmation, by chat, or by contacting us at [email protected] or +1 (805) 660-6439. The charge depends on how far before the scheduled pickup time we receive your cancellation:
| Cancelled | Charge |
|---|---|
| 6 hours or more before pickup | Full refund |
| Between 2 and 6 hours before pickup | 50% of the ride price charged |
| Between 1 and 2 hours before pickup | 75% of the ride price charged |
| Less than 1 hour before pickup, or no-show | 100% of the ride price charged |
A no-show is when the passenger cannot be found at the pickup location and does not answer our calls or messages after the included waiting time has passed. If your plans change, tell us as early as you can — it is the only way to keep the charge down.
Refunds go back to the card used for the booking and appear in 5 to 10 business days, depending on your bank.
Waiting time
Every reservation includes complimentary waiting time:
- 30 minutes for pickups at a street address, hotel or any non-airport location.
- 60 minutes for pickups after a domestic flight.
- 90 minutes for pickups after an international flight.
The clock starts at the scheduled pickup time. For airport pickups we track your flight, and the clock starts when the aircraft arrives at the gate, so a delayed flight does not cost you waiting time. Waiting beyond the included time is charged at the rate shown at booking (see the table above). If you know you will be late, message or call us and we will do our best to hold the vehicle.
Who provides the service
Your ride is provided by RideYeah (R Y Quiroz Luxury LLC, TCP 41018-B) or, when needed to cover your trip, by an affiliated carrier that holds its own California TCP permit and its own commercial insurance. In either case RideYeah remains your point of contact for the booking, payment and any question about the ride, and these Terms apply.
Text messages (SMS)
Passengers. By providing your mobile number when you book, you agree to receive transactional text messages from RideYeah about your ride: booking confirmation, a link to your reservation, notice that your chauffeur is on the way or has arrived, changes to your pickup, and receipts. These are not marketing messages.
- Message frequency varies and depends on your bookings.
- Message and data rates may apply, depending on your mobile plan.
- Reply STOP at any time to stop receiving text messages. Reply HELP for help, or contact us at [email protected] or +1 (805) 660-6439. If you opt out we will contact you by phone call or email about your ride instead.
- Carriers are not liable for delayed or undelivered messages.
Chauffeurs. RideYeah sends operational text messages to the chauffeurs who work with us about the trips assigned to them. Chauffeurs agree to receive these messages when they are onboarded; the same STOP and HELP keywords apply.
We do not send marketing or promotional text messages, and we never share or sell mobile numbers. See our Privacy Policy.
Children and car seats
California law requires children under 8 years old to ride in a car seat or booster seat appropriate to their age and size, and children under 2 to ride rear-facing. Please tell us when booking if a child will be travelling. The parent or guardian provides and installs the car seat; the chauffeur cannot install it for you. We may decline to start a ride if a child does not have the required seat.
Passenger conduct
Passengers must wear seat belts and follow California law. Smoking and vaping are not permitted in our vehicles. The chauffeur may end a trip, without refund, if a passenger behaves in a way that is unsafe, abusive or unlawful, or damages the vehicle.
Luggage and lost property
Please tell us about oversized luggage, sports equipment or more than the usual number of bags when booking so we can send a suitable vehicle. We are not responsible for items left in a vehicle, but we will make a reasonable effort to return anything found. Contact [email protected].
Delays and events beyond our control
We plan trips with time to spare, but we cannot guarantee arrival times affected by traffic, weather, road closures, accidents, airport or airline disruptions, or other events outside our control (force majeure). If such an event makes it impossible to provide the ride, we will tell you as soon as possible and refund the payment for that ride.
Limitation of liability
To the extent permitted by California law, RideYeah’s liability for any claim arising from a trip is limited to the amount paid for that trip. We are not liable for indirect or consequential losses, including missed flights, missed connections or missed events. Nothing in these Terms limits liability that cannot be limited by law, including for personal injury caused by our negligence.
Governing law
These Terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in Los Angeles County, California.
Changes to these Terms
We may update these Terms. We will change the “Last updated” date at the top and post the new version on this page. The version posted at the time you book is the one that applies to your trip.
Contact
R Y Quiroz Luxury LLC dba RideYeah
TCP 41018-B
Simi Valley, CA 93065 (Ventura County)
[email protected]
+1 (805) 660-6439